Question 1

How quickly can you respond after a storm?

Accepted Answer

We begin deploying crews during the storm when safe to do so, and ramp up response immediately after. For major storms, we bring in additional crews from our other locations to ensure fast coverage.

Question 2

What should I do in the first 24 hours after storm damage?

Accepted Answer

First, ensure everyone is safe and avoid downed power lines. Document all damage with photos and video before moving anything. Call your insurance company to start a claim and get a claim number. Hire a licensed restoration contractor for emergency tarping and water mitigation — your policy requires you to prevent further damage. Save all receipts.

Question 3

Should I tarp my own roof after storm damage?

Accepted Answer

We strongly recommend against going on a damaged roof yourself. Falls are the leading cause of storm-related injuries. Call us and we will have a crew there quickly with proper safety equipment.

Question 4

Does homeowner insurance cover storm damage?

Accepted Answer

Most policies cover wind, hail, and storm damage. Flood damage from rising water may require separate flood insurance. We help you understand your coverage and maximize your claim.

Question 5

How long do I have to file a storm damage insurance claim?

Accepted Answer

Most policies require "prompt" notice — typically within 30–60 days, though some carriers allow up to a year for hail damage that develops slowly. Always file as soon as damage is discovered. Delayed claims are harder to prove and easier for insurers to deny.

Question 6

How is hail damage different from wind damage on a claim?

Accepted Answer

They are usually covered the same way under the "windstorm and hail" peril, but adjusters assess them differently. Hail damage requires a roof inspection (often with chalk markings on shingles) and may not be visible from the ground. Wind damage tends to be more obvious — missing shingles, fallen trees, structural damage. Both should be documented separately.

Question 7

What if multiple properties need help at once during a storm?

Accepted Answer

We maintain large inventories of equipment and can deploy multiple crews simultaneously. We also coordinate with our other locations to bring in additional resources during major weather events.

Question 8

Do you handle both residential and commercial storm damage?

Accepted Answer

Yes. We serve residential homeowners, commercial property owners, property management companies, and municipalities. Our equipment and team scale to handle projects of any size.

Question 9

Will my insurance company pressure me to use their preferred contractor?

Accepted Answer

Possibly, but you have the right to choose your own restoration contractor in every U.S. state. Insurance "preferred vendor" programs exist to control costs for the carrier. An independent restoration company works for you and will advocate for the full scope of repair you deserve.

Storm Damage Restoration Services

Our Storm Damage Services

Emergency Board-Up & Tarping

Wind & Tornado Damage

Hail Damage Repair

Flood & Flash Flood Cleanup

Tree & Debris Removal

Complete Reconstruction

Storm Damage in Action

How We Restore Your Property

Emergency Contact

Property Securing

Damage Assessment

Water Mitigation

Structural Repairs

Final Restoration

The IRS Difference

24/7 Emergency Response

IICRC Certified Technicians

Direct Insurance Billing

One Company, Start to Finish

Local Teams Nationwide

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Frequently Asked Questions